Privacy Questions We Hear Often
We collect your name, email, phone number, date of birth and payment information during account signup. For withdrawals, we verify your identity and confirm the receiving wallet or bank account. We never ask for passwords or full payment card details in communication.
We retain your account records and transaction history according to local law requirements, typically 5–7 years for compliance and dispute resolution. After that retention period, data is securely deleted. You can request early deletion where local law permits.
Yes. Open your Account > Privacy & Security menu or contact our support team via live chat or email. Submit your data access request and we'll compile your information and deliver it within the timeframe set by local law, usually 7–14 days.
No. We do not sell your personal data. We share it only with payment processors, fraud detection services and compliance auditors who are bound by confidentiality agreements and operate within local regulations.
We use session cookies to keep you logged in, analytics cookies to track how you use the site, and security cookies to detect fraud. Essential cookies cannot be disabled, but you can manage non-essential cookies in your browser settings without losing core functionality.
Yes. All deposits via DANA, OVO, GoPay and QRIS are encrypted during transmission. We use tokenization, meaning we never store your actual payment credentials—only a secure reference. Your bank or wallet provider processes the transaction directly.
Contact our support team immediately via live chat or email. Change your password, then report the activity. We'll investigate, freeze suspicious transactions and help you regain control. If funds were taken fraudulently, we escalate the case to our compliance team.
